Shipping Delivery & Returns
SEX TOYS AFFAIR - Shipping Delivery Returns and Packaging Policy
Sex Toys Affair understands the idea of modesty and take pride in allowing our customers the same sentiment. All packages sent will not contain the name "Sex Toys Affair" instead we prefer to send our packages in the manner your normal mail would arrive. Rest assured no packages will contain adult material and is safe to be delivered to any location discretely. The return address will be:
Sex Toys Affair, Scramblefield Yard, Halstock Leigh Yeovil, Somerset, BA22 9QX
Sex Toys Affair offers FREE shipping on ALL orders. If your order. No coupon or code is necessary for FREE standard shipping. All orders ship within 24 hours. We will ship orders via DHL or Royal Mail, depending on the product.
Please keep in mind some orders may be shipped in multiple packages. You will be notified via email of all tracking numbers and multiple shipments once the order has been shipped.
Orders placed before 2pm will be dispatched the same day. Orders placed after 2pm will be dispatched the next working day (no shipping will be made on Saturdays & Sundays)
International shipping is unavailable at the moment but we are looking into this and hope to get it going as soon as possible.
We attempt to keep all items in stock at all times; however, situations happen where items are backordered at the time the order is placed. If this happens with your order, we will contact you immediately to offer a similar item or substitution, or you may cancel your order. Otherwise, we will immediately ship out our order as soon as it arrives.
BAD ADDRESS! (UNDELIVERABLE ORDERS)
We will ship orders to the address provided during checkout. If an order is returned to us as undeliverable, we will contact you immediately. We can deliver to a new address at an expense to yourself. Please double-check your address before submitting order.
Returns, Refunds & Exchanges
Each time a return is received you will be notified by email and notes will be added to the order. Under your order history section.
If you are based outside of the UK we do not cover any postage charges to return items back to us under any circumstances.
Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
Replacement faulty items are sent back out to you free of charge.
All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused. Postage costs will apply to return it back to you.
Any products that are returned back to us and are not faulty and do not meet the returns policy will be held for 30 days. After 30 days if we have not had a response from you, the item will be destroyed, no refund will be given.
Click to download the returns form for your website in several formats - HERE
Policy In Depth
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 30 days from the day your customer received their order.
6. Lingerie and items of clothing are non-refundable and non-exchangeable.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
Postage & Packaging
Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.
If an item is returned and found not to be faulty. Your account will be charged postage to return the item if requested.
If you’ve not received your refund after 15 working days, please contact a member of our Customer Services team on 01458 223 236 who will be able to help. We’re open Monday to Friday, 8am to 5pm,
Sex Toys Affair